Download PDF Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days Writen By Joey Coleman

Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days

By : Joey Coleman

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 pdf download Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days

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Book Synopsis :

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days(R) after the sale and the interactions the customer experiences.While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding.In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days

Book Detail :

Author : Joey Coleman

Pages : 368 pages

Publisher : Portfolio

Language :

ISBN-10 : 0735220034

ISBN-13 : 9780735220034

 
Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.
Supporting : PC, Android, Apple, Ipad, Iphone, etc.
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